Just Call Me A1

Just Call Me A1

Recently in my travels back and forth between my offices in Phoenix and San Diego I was pleasantly surprised to find that the elusive Southwest Airlines boarding pass A1, TSA pre-check ticket was awarded to me. This of course means I get to board first and have the...
How Not To Do Business In The New Economy

How Not To Do Business In The New Economy

I am having an experience with my uniform supplier whom I have apparently had a contract with for the last 5 years. In the past five years we have had the same uniforms with the same outdated logos and the same worn out uniforms. We have been overcharged for things we...
The Lost Art Of The Follow Up

The Lost Art Of The Follow Up

I have had several experiences lately where I am grieving over the loss of follow up. You remember follow up. It’s where the person who you call then calls you back. Or the company who gave you a proposal follows up with out you calling them first. Or the company or...